1. Introduction

We are here to help you with any questions or concerns you may have about your shopping experience at OkBuy.shop. Our goal is to provide you with the best possible service and ensure your satisfaction with every purchase.

2. Contact Us

2.1. Customer Service Hours

• Monday to Friday: 9:00 AM - 6:00 PM (IST)

• Saturday: 10:00 AM - 4:00 PM (IST)

• Sunday: Closed

2.2. Email

• General Inquiries: support@okbuy.shop

• Order Status: orders@okbuy.shop

• Returns: returns@okbuy.shop

2.3. Phone

• +91 11 6927 0410

3. Frequently Asked Questions (FAQs)

3.1. How can I track my order?

You can track your order by logging into your account on OkBuy.shop and visiting the 'Order History' section. You will also receive a tracking link via email once your order has been shipped.

3.2. What is your return policy?

We offer a 30-day return policy for most items. If you are unsatisfied with your purchase, please get in touch with our returns department at returns@okbuy.shop to initiate the return process. Items must be returned in their original condition and packaging.

3.3. How can I cancel my order?

If you need to cancel your order, please get in touch with us immediately at orders@okbuy.shop or call our customer service line at +91 11 6927 0410. Orders that have already been shipped cannot be cancelled, but you may return them once they arrive.

3.4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on your location.

3.5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.

4. Shipping Information

4.1. Standard Shipping

• Delivery within 5-7 business days.

• Free for orders over $50.00.

4.2. Express Shipping

• Delivery within 2-3 business days.

• Additional charges apply.

4.3. International Shipping

• Delivery times vary by destination.

• Shipping rates calculated at checkout.

5. Returns and Exchanges

To return or exchange an item, please follow these steps:

1. Contact our returns department at returns@okbuy.shop to request a Return Merchandise Authorization (RMA) number.
2. Package the item securely and include the RMA number inside the package.
3. Ship the item to the address provided by our returns department.
4. Once we receive your return, we will process your refund or exchange within 5-7 business days.

6. Need More Help?

If you have any other questions or need further assistance, please do not hesitate to contact us. Our friendly customer service team is here to help!

Thank you for choosing OkBuy.shop. Happy shopping!