Welcome to OkBuy.shop. By using our website, apps, and services, you agree to comply with and be bound by the following terms and conditions.

1. Introduction

These terms and conditions govern your use of OkBuy.shop's website, mobile apps, and services, including pickup points. By accessing or using our services, you agree to these terms in full. If you disagree with any part of these terms and conditions, you must not use our services.

2. Definitions

OkBuy.shop: Refers to our e-commerce platform, including our website and mobile applications.
Pickup Points: Locations where customers can collect their orders and where local vendors can sell their products.
Local Vendors: Businesses that partner with OkBuy.shop to sell products through our platform and pickup points.
POS: Point of Sale systems used at our pickup points for billing and invoicing.

3. Eligibility

To use OkBuy.shop, you must be at least 18 years old or have reached the age of majority in your jurisdiction. By using our services, you represent and warrant that you meet these requirements.

4. Account Registration

To access certain features of OkBuy.shop, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Orders and Pricing

Prices for products available on OkBuy.shop are subject to change without notice. Orders placed online may incur additional shipping costs compared to orders picked up from our pickup points. By placing an order, you agree to pay the total amount due as indicated in your order confirmation.

6. Product Availability and Stock

Product availability is subject to change without notice. Some products may be available for immediate pickup at our pickup points, while others may need to be shipped to the pickup point or directly to your address. We strive to keep accurate stock information, but discrepancies may occur.

7. Pickup Points

Our pickup points offer local delivery and support services. Products available at pickup points may be ready stock or delivered from our central warehouse. Pickup points are equipped with Mobile POS systems and POS printers for immediate invoicing and billing.

8. Local Vendors

Local vendors partnering with OkBuy.shop can benefit from increased footfalls and customer bases due to deliveries at pickup points. These vendors must comply with our policies and standards to ensure a consistent and high-quality customer experience.

9. Payments

We accept various payment methods, including credit/debit cards, net banking, and mobile wallets. Payments are processed securely, and we do not store your payment information. You agree to pay all fees and charges incurred in connection with your purchases at the rates in effect when the charges were incurred.

10. Shipping and Delivery

Orders can be shipped to your address or delivered to a nearby pickup point. Delivery times and costs vary depending on the location and availability of the products. You will receive a notification when your order is ready for pickup or has been shipped. We are not responsible for delays caused by events outside our control, including but not limited to natural disasters, strikes, or transportation issues.

11. Returns and Refunds

We offer a return and refund policy for products that are damaged, defective, or not as described. To initiate a return, please contact our customer support within the specified return period. Refunds will be processed within a reasonable time after we receive the returned product. Products must be returned in their original condition, with all packaging and tags intact. We reserve the right to refuse a return if the product shows signs of use or damage.

12. Warranty and Liability

We provide warranties on products as specified by the manufacturers. Any claims for defective products must be made directly to the manufacturer. OkBuy.shop does not assume responsibility for any direct or indirect damages arising from the use or inability to use our products or services.

13. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices. We take reasonable measures to protect your information from unauthorized access or disclosure, but we cannot guarantee absolute security.

14. Intellectual Property

All content on OkBuy.shop, including text, graphics, logos, images, and software, is the property of OkBuy.shop or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission. Unauthorized use of our trademarks, service marks, or logos is prohibited.

15. Limitation of Liability

To the fullest extent permitted by law, OkBuy.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services, including but not limited to loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

16. Indemnification

You agree to indemnify, defend, and hold harmless OkBuy.shop, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our services or your breach of these terms.

17. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

18. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our services after any changes constitutes your acceptance of the new terms. It is your responsibility to review these terms periodically for changes.

19. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

20. Entire Agreement

These terms and conditions constitute the entire agreement between you and OkBuy.shop with respect to your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and OkBuy.shop.

21. Contact Us

If you have any questions or concerns about these terms and conditions, please contact our customer support team at support@okbuy.shop or +91 11 6927 0410.